Return & Refund Policy
Order Cancellations
All orders submitted through the portal are processed directly by CoreMed IQ. Once an order has been accepted and sent to fulfillment, it cannot be canceled or modified.
Refunds & Returns
Due to temperature controls, product integrity, and supply chain safety standards, all product sales are final. We do not offer cash refunds or general returns once an order has shipped.
Damaged, Defective, or Incorrect Shipments
If your shipment arrives damaged, defective, or incorrect:
- Notification: Contact CoreMed IQ support within 48 hours of delivery.
- Documentation: Provide your order number along with clear photos of the damaged packaging, product labels, and packing slip.
- Return Facilitation: CoreMed IQ will review your claim and coordinate with our manufacturing partner to generate a manufacturer-issued return shipping label for the affected items.
Do not discard damaged items or original packaging until you receive instructions and your prepaid return label from our team. Upon verification, CoreMed IQ will issue a replacement shipment or account credit.
Contact Information
For assistance with order tracking, billing questions, or return facilitation, please reach out directly through our account support.
Contact us at {email} for questions related to refunds and returns.